Customer Disservice

From American Airlines’ “customer commitment” page:

“American Airlines and American Eagle are in business to provide safe, dependable, and friendly air transportation to our customers, along with numerous related services. We are dedicated to making every flight you take with us something special. Your safety, comfort, and convenience are our most important concerns.”

Man, I just love lies like this. Is there a term for it? Uttering-plattitudes-while-twisting-the-knife-into-your-back. The germans probably have one; Fafungknifenbackenkustomeren, or something like that. [sorry, rudi 🙂 ]

Soon, if you miss a flight on AA, you’ll lose your nonrefundable ticket and have to buy a full price one. Given how easy it is to miss a flight these days (due to long security lines and other silliness), I don’t think I’ll even consider flying AA.

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