Apparently they’re sick of me calling (well, I sure am) so they schedule a tech visit, because of course you need to have someone on site to fix a configuration problem on your servers.
He shows up. “Oh, a cablecard. I haven’t done any of these.”
He replaces some cables, I think mostly because he had some cables and that was a thing he could do. Nope.
“Dweep dwoop dworp.” Calls into the same support numbers I’ve been calling in to, tells the people at the other end to frob configuration things. No joy.
“Huh”. Starts calling private numbers and has someone else frob configuration things. Also no joy.
At this point he realizes he’s utterly out of his depth, so he accuses me of not actually subscribing to the channels that aren’t working; I show him the lineup I’ve got and point out that half of the channels in the lineup are working, and the other half are not. He puzzles over this, then instructs me to re-run guided setup twice on the Tivo (which takes 40 minutes each time), goes to lunch and doesn’t come back.
Another tech visit scheduled for tomorrow. I’m guessing they don’t even bother to show up.
I fucking hate Comcast.