Most of the policy-level stuff that customers experience on consoles is completely flexible, often in real time.
So things like “We need to connect every 24 hours” and the whole hooha around used games (or not) can be tweaked like mad.
Also, MS is bad at telling people what they actually do. (So is Sony, but the major difference is that they tend to lie more).
Conversation at the gym with an ex-cow-orker who’s still in Xbox:
Me: “You need to poison half your marketing staff.”
Them: “Only half?”
There are people with clues there. It’s a shame they don’t get to apply sanity where it matters.
Update: They caved. I’m honestly surprised. I can just imagine the blood on the walls during those particular meetings.